Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website (“Site”, “Website”) or use our services as defined in our Terms of Service (“Service(s)”). It is our policy to respect your privacy regarding any information we may collect. This Privacy Policy applies to Central Coast Veterinary Services And Its Operator (hereinafter, “Central Coast Veterinary Services”, "us", "we").

By using our Services and visiting our Site, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services or Site. We reserve the right to modify or amend the terms of our Privacy Policy from time to time. Your continued use of our Services following the posting of changes to the Privacy Policy will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.

Please be advised that the practices described in this Privacy Policy apply only to information gathered by us through our Services and Site. It does not apply to any information you provide to third-party platforms used to access the Services. Please review their privacy policies carefully to understand what information they may collect, process, and use from you. You should also read our Terms of Use which set out the contract between you and us.

The information we collect about you

This Privacy Policy covers our use of any information that can or could be used to identify you (“Personal Data”). We may collect and use the following Personal Data to provide the Services to you and fulfill the Terms:

When you sign up for our Services you give us Personal Data voluntarily by providing it to us. We collect and use that information in order to authenticate you when you register an Account and use the Services, to make sure you are eligible and able to receive the Services, and so that you receive the correct Services. Depending on which of the Services you use, that may include your name, mailing address, phone number, residency, gender, date of birth (as needed to verify eligibility), and email address. We may collect this information through various forms and in various places on the Service, including at account creation and registration, newsletter sign-up forms, “contact us” forms, or when you otherwise interact with the Services or Site. We use that information to fulfil those Services to you and to provide the Site and related customer support to you.

As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, we may automatically and passively collect and use certain information from your device whenever you visit, use, or interact with our Services or Site, including: the Internet Protocol address (IP address) of the machine which accessed the Services, general location information, the date and time of your visit, the path taken through the Services, content preferences, the browser and operating system being used, a list of files downloaded or viewed, the amount of time spent accessing files, any errors encountered, crash reports which may be automatically generated when or if our Services crash and includes information about the system and the crash, and other similar data.

You also give us Personal Data when you subscribe to our publications or offerings, or otherwise communicate with us. Providing this information is completely voluntary on your part; however, it may be required to use or access some of our Services or download our content. For example, if you choose to contact us via email, we may retain your email and email address along with any other associated information. Doing so is completely voluntary on your part, and you have the choice about whether and what information to disclose via your email.

We may use third-party vendors to process online payments and provide platforms for us to provide you with the Services. If we utilize such vendors, the third-party payment vendor will collect payment and other personal information (such as your payment card information, email address, mobile phone number, billing and shipping address) to complete your purchases, but only with your permission. The vendor may also use cookies to track your activity and for other purposes. The third-party vendor, as applicable, may collect, use, disclose, store, process, and transfer personally-identifiable information when you interact with its services through the Services. This vendor may also use cookies to track your activity and other purposes. We are not responsible for, and assume no liability for, the privacy and information collection and use practices of these or any other third-party vendors. Please review the third-parties privacy and other applicable policies carefully. If you do not agree to the collection and use of this information by our third-party vendors, please do not use the online payment, message or comment features, and not use access the Services.

We may, from time to time, supplement the information we collect directly from you on our Service with outside records from third parties for various purposes, including to enhance our ability to serve you, to tailor our content to you and to offer you opportunities that may be of interest to you.

In addition, please note, our Services may use third-party platforms to access the Services and/or we may provide third party interfaces or links on the Service to facilitate your sending a communication from the Service. When you use these third-party platforms, the third-party platforms may or may not provide us with information about you. We are not responsible for the terms, policies, disclosures or actions of any third-party platforms.

We may collect certain personal information from you during the course of our normal business operations if you do business with us and/or are employed by us. For example, we may collect certain personal information about you (such as, without limitation, name, email address, date of birth, address, and phone number) either directly from you or from your representative, or from third parties authorized by you.

By opting-in to receiving SMS text messages, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information. We are committed to protecting your privacy and shall not share or sell your consent data, mobile numbers, or personal information to third parties under any circumstances.

How we use the information we collect about you

We have and rely on a legitimate interest in using your Personal Data as follows:

Use of Information by Us:
We may use your information to provide you with our Services; improve our Services and customize your experience; maintain your account; for internal business purposes; for any purposes disclosed at the time you provide your information; for any purposes provided for in our Terms; to provide technical and customer support; to offer new features; to enforce our Terms; to send you materials by email or notifications; to carry out anti-fraud measures; and as otherwise set forth in this Privacy Policy.

Third Parties:
We may engage vendors, agents, service providers, and affiliated entities to provide services to us. They may process data on our behalf and are contractually prohibited from using it for their own marketing purposes.

Legal Matters; Safety:
We may access and disclose your information without consent when required by law or to prevent illegal activity, protect safety, or address inappropriate conduct.

Who we share information with

We may share your Personal Data with:

Service Providers: To help operate the Services.
Other Users: Certain information may be visible to other users.
Partners: For business and promotional purposes (excluding sale/lease of personal data).
Government/Law Enforcement: When legally required or appropriate.
Business Transactions: If we are acquired or merged.

Cookies

We use cookies and local storage to improve and customize our Services. We also use “web beacons” for tracking performance and advertising.

Types: Strictly Necessary, Performance, Functionality, and Advertising cookies.
Third-Party Cookies: May be set by advertisers, analytics providers, and linked services.
Settings: You may decline non-essential cookies via the banner or browser settings.

How we keep your Personal Data safe

We implement security measures to prevent unauthorized access, alteration, disclosure, or destruction of your Personal Data. Access is limited to those with a business need-to-know, and breaches will be reported where legally required.

How long we keep your Personal Data

We retain your Personal Data only as long as needed for the purposes outlined, after which we delete or anonymize it.

Your rights and choices

You may request to review, update, transfer, or delete your Personal Data, subject to certain legal limitations. We may retain some data for recordkeeping purposes.

Children

Unless otherwise stated, children under 18 are not permitted to use our Services, and we do not knowingly collect their data.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time, with reasonable notice of material changes.

Third Parties

Use of our Services may involve links to or integration with third-party services, whose privacy practices we do not control.

Disclosures Specific to California Residents

Under the CCPA, California residents have rights to know, delete, and opt-out of the sale of their personal data. We do not sell your Personal Data.

Non-United States Users

By using our Services, you consent to your data being processed in the United States.

Contact Information

Please contact us with any questions about this Privacy Policy.